Shipping & Returns

Everything you need to know about how your order gets to you, and what to do if you need to send something back. Healthy Hub ships within Canada only.

Shipping

Rates

  • 0–2 kg: $14.90 CAD
  • 2–30 kg: $21.90 CAD
  • Free shipping on orders over $75 CAD

Rates are calculated at checkout based on the weight of your order. All prices are in Canadian dollars, and applicable taxes are added at checkout.

Processing and delivery times

Orders are processed within 1–2 business days (Monday–Friday, excluding statutory holidays). Once shipped, estimated delivery within Canada is 3–7 business days depending on your location. Rural, remote and northern communities can take longer.

We ship via Canada Post and UPS. Full details are in our Shipping Policy.

Tracking your order

Once your order has shipped we email you to let you know it is on its way. Canada Post will then send a shipment tracking email within 24 hours of the parcel leaving us, containing your tracking number and an estimated delivery date. If you don't see it, check your junk mail folder and add Canada Post to your allowed senders.

You can also find tracking in your account: My Account > My Orders > select your order > Order Shipments, then click the tracking number to see progress.

Is my package lost or delayed?

Not necessarily. There is often a gap between when a parcel is scanned and when that scan appears in the Canada Post tracking tool. The tool shows progress in transit, but its main purpose is to confirm delivery.

Tracking says “Delivered” but nothing arrived

Canada Post sometimes updates tracking slightly before the delivery is actually completed. In most cases the parcel arrives the next day or the day after. If it still hasn't arrived 48 hours after the delivery notice, call 416-789-0100 or email healthyhubcanada@gmail.com and we will file a claim with Canada Post and reship your parcel.

What if I'm not home when my order arrives?

It is up to the driver's discretion whether to leave your parcel at the door, with a building manager or concierge, or to leave a Canada Post Delivery Notice Card instead. If a card is left, it sets out your delivery and pickup options.

Moving or forwarding mail

Canada Post does not forward parcels, even if you have mail forwarding set up from an old address. If you are in the middle of a move, make sure the address on your order is the one you will actually be at when the parcel arrives. We cannot redirect a parcel once it is with the carrier.

Returns

The short version

  • You have 30 days from receiving your order to request a return.
  • Items must be unopened and unused, with any seal intact, in their original packaging, with proof of purchase.
  • Contact us first at healthyhubcanada@gmail.com. If your return is approved we send you a return shipping label at no cost to you.
  • Items sent back without an approved return cannot be accepted.

What can't be returned

For health and safety reasons we cannot accept returns on health products once they have been opened or once a tamper seal is broken, or on needles, lancets and other sharps. Gift cards are also non-returnable. This is standard for retailers selling medicines and supplements — it isn't about the condition of your particular item.

Damaged, defective or wrong items

Please check your order when it arrives and contact us right away if anything is damaged, defective, or not what you ordered. These are always put right, whether or not the packaging has been opened.

Refunds

Once we receive and inspect your return we email you to confirm whether the refund was approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few days more to post it.

Exchanges

The quickest route is to return the item you have and place a new order for the one you want, rather than waiting for an exchange to be processed.

The full terms are in our Refund Policy. Questions about a specific order? Contact us.